The Tot Rewards Program FAQ's - TheTot

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The Tot Rewards Program FAQ’s

THE TOT REWARDS PROGRAM

The Tot Rewards Program (“Program”) is designed to show appreciation for you, our loyal customers. By using rewards granted through your membership in this program you are accepting the following terms and conditions and all future versions which will be available on Thetot.com. The Tot reserves the right to modify the Program or eliminate benefits at any time without prior notice.

FAQ’s

What is The Tot Rewards program?

The Tot Rewards is The Tot’s loyalty program. It’s our way to show appreciation to our loyal customers. The program is FREE to join.

How do I become a Tot Rewards Program member?

Joining The Tot Rewards program is simple! Please visit: thetot.com/my-account/ and create an account. When you create an account, you will automatically be enrolled in the Program.

You will receive 200 points just for signing up.  Each time you come back, sign in and click on The Tot Rewards Program in the menu to track your progress and transaction history so you can use your points.

How does it work?

We automatically track the points you earn every time you shop with us. Make sure you are signed in before you shop online so you automatically earn points on purchases.

Do my points expire?

The points you accrue don’t expire as long as you shop and earn The Tot Rewards points within 24 months. After 24 months of rewards account inactivity, all points within the account will expire.

How do I check my point balance?

Once you sign in, you can check your point balance on The Tot Rewards Program page at thetot.com/rewards/.

How do I earn points?

You’ll earn points on each dollar you spend with TheTot.com, excluding shipping fees and taxes. Please allow 48 hours for your points to appear on your account page. For more ways to earn points, visit thetot.com/rewards/.

How do I use my points to redeem rewards?

Once you reach a minimum of 500 points, you can use your points at checkout to redeem your discounts.

Once you’re signed in and ready to check out, go to the cart page at thetot.com/cart/ where you’ll see a drop-down menu on the right with your points total. Select the reward you’d like to use and click “Apply”. You can use as many rewards that are available to you in the one transaction. Discounts are not eligible for any shipping fees or taxes. For more information on how to redeem points, visit The Tot Rewards Program page at thetot.com/rewards/.

I can’t log into my account! What should I do?

At the Existing Member login screen at thetot.com/my-account/, click “I forgot my password?” to reset your password. From there, you’ll need to verify your email address and you’ll receive an email that will lead you through the process to get you back into your account. If you still have issues, please email us at customerservice@thetot.com.

Can I transfer or merge my points between two separate accounts?

While you can accrue points on two or more separate accounts (depending on which account you’re logged in with), you cannot transfer or merge points.

How do I access exclusive access to sales, member-exclusive gifts, offers and first access to events?

For The Tot Rewards members, the exclusive offers will be announced in our newsletter. Make sure you’re subscribed to our newsletters and add us to your contact list so they don’t end up in your spam folder!

I have enough points! Why can’t I redeem my points?

Make sure you’re signed in to your customer account prior to checking out and have at least 500 points. If, after signing in, the drop-down doesn’t appear on your cart, please clear your browser’s cache and cookies. After you do so, please sign back into your account and the drop-down menu to redeem your items. If you still have issues, please email us at customerservice@thetot.com.

What happens to my points if I make a return?

When you return an item, you lose the associated points you originally earned by purchasing the item.

Can I earn points on past purchases?

Points will not be applied to orders placed before 11/17/2020. You can earn points on all future purchases when signed into your account.

What is a VIP Tier?

The Tot Rewards Program has 3 tiers – Silver, Gold and Platinum with additional rewards for our members. The higher your tier, the more benefits you receive. For more information on the benefits you will receive at each tier level, visit The Tot Rewards Program page at thetot.com/rewards/.

VIP tiers work on an earning period of 12 months from when you reach a certain tier. You are able to move up a tier before the end of the 12 months if you reach the next spend threshold.

Can I redeem my points for a discount and also use a promo or discount code?

Yes, at checkout, we recommend entering the discount code you’d like to use first. This will show you your new total. Then, select how many points you’d like to redeem from the dropdown. Redeeming your points acts as a payment method like a gift card.

Do I have to enroll or register in individual promotions?

No. Once you register for an account, you’re all set – we don’t require you to register for individual promotions in order to be eligible. Just fulfill the requirements of a promotion, and we’ll post the points to your account immediately.

I’m very close to earning a reward. Can I buy extra points to get there?

We strive to have an equitable system. We don’t offer a way to buy points.

TERMS AND CONDITIONS

The Program is open to any person with a valid address who is aged 18 years or older. There is no fee to join or to maintain membership.

To sign up online please visit: thetot.com/my-account/ and create an account. When you create an account, you will automatically be enrolled in the Program.

During the course of your membership you may update your personal information by logging in to your online account. Members are solely responsible for keeping their profile information current.

Each Member is permitted only one program membership, and neither memberships nor rewards are transferable.

REWARDS PROGRAM BENEFITS

Each time you sign in to your account and make purchases on TheTot.com you will earn reward points based on dollars spent, excluding Shipping and Taxes. You must be signed in to your account prior to checkout in order to earn points. Points will not be applied to orders placed before 11/17/2020. Other exclusions may apply. Please allow up to 48 hours for your points to appear on your Account page.

Points may be used to acquire certain Program Benefits. Points and Benefits will change from time to time and some may be offered on a limited basis. Any rewards and benefits offered under the Program are subject to change at any time at our sole discretion. You can view the current Benefits on The Tot Rewards Program page at thetot.com/rewards/. The Tot is not responsible for Program benefits that are not received as a result of loss or if you don’t maintain accurate personal information with us, and such Benefits will not be reissued.

Program rewards have no cash value, cannot be sold and are non-transferable. Only the Program Member who is paying for the Qualifying Purchase may accumulate rewards and benefits and only the Program Member may redeem rewards that have accumulated in that Member’s account. The sale, barter, transfer or assignment of any reward or benefit offered through the Program, other than by The Tot, is expressly prohibited and will be cause for termination of your participation in the Program.

REFER-A-FRIEND PROGRAM

The Tot Rewards Members can earn additional benefits by participating in The Tot’s refer-a-friend program. Send qualified Friends a link that will entitle them to $25 off their purchase of $100 or more on TheTot.com. When your friend activates the coupon, you will receive 2,500 points in your account (value $25) for your own purchase.

To participate, sign in to your account at TheTot.com, click on Refer A Friend or visit thetot.com/refer-a-friend/ and follow the instructions to submit referrals by entering their names and email addresses in the Refer-a-Friend box. Each qualified Friend you enter will then receive an emailed invitation with instructions on how to redeem their offer. You may refer as many Friends as you like and receive as many referral rewards as you qualify for.

MARKETING COMMUNICATIONS

Members who enroll in The Tot Rewards Program agree to receive Program-specific marketing and status updates as well as other promotional emails and marketing from The Tot. In order to receive the full Program benefits, you must remain opted-in to our general marketing and Program marketing communications and our Program-specific marketing communications via e-mail and direct mail at all times. If you elect to opt-out of e-mail or direct mail marketing communications, your Membership will remain active, but you can miss out on time sensitive exclusive offers and won’t be able to use them retroactively.

To stop receiving promotional emails from The Tot, you may use the unsubscribe option in any such email, or go to the My Account page to update your communications preferences. By unsubscribing, you are only opting out of marketing communications; we may still communicate with you regarding your Program status or transactions or your other transactions with us.

The information we collect will be used to help us provide a more personalized shopping experience and customized discounts applicable to purchases. Any personal information provided to the Program will be governed by the The Tot privacy policy at thetot.com/privacy-policy/.

We value and respect your privacy. The personal information that we collect from you in connection with the Program is subject to our privacy policy and will be used and disclosed by us for the purpose of administration of the Program, providing you with any rewards or benefits that you redeem under the Program, marketing in connection with the Program, other marketing communications that you have opted in to receive and as otherwise permitted by our privacy policy.

PROGRAM TERMINATION, CANCELLATION OR MODIFICATION

The Tot reserves the right to change or modify the Program, its Benefits or this Agreement from time to time in its sole discretion and without any further obligation to our Members. Updates shall be effective on the date they are posted The Tot Rewards Program page and you agree that such posting constitutes valid and effective notification method and no further notice methods are required; continued use of your Membership after such date constitutes acceptance of all such changes. We may also, as a courtesy only, send updates via e-mail or notify you that there are updates the next time you make a purchase; doing so does not create any obligation on our part to do so again in the future. If you disagree with any changes, your sole remedy is to cancel your Membership in the Program.

If you decide that you no longer want to participate in the Program, you may cancel your membership at any time by contacting our customer service team at customerservice@thetot.com. Please allow up to 5 days for this to become activated.

We reserve the right, in our sole discretion, to terminate any member from the Program for any reason, including but not limited to, a member’s failure to comply with these Terms, the Terms of Use of the The Tot website, any suspected abuse of the Program, illegal activity, fraud or other conduct that we may deem to be inconsistent with these Terms and/or the Program. If your membership in the Program is cancelled by you or terminated by us, you will lose all accrued rewards or benefits in your account at the time of such cancellation or termination.

The Tot may terminate this Program or limit participation, each in whole, or in part, in our sole discretion, at any time without notice. If the Program is terminated or so modified, all accrued Rewards or offers in any affected account(s) will be available for use through their individual expiration dates, in accordance with the terms of this Agreement and their individual terms.

CUSTOMER SERVICE

For information about The Tot Rewards Program, contact our customer service team via email at customerservice@thetot.com. Please also visit our FAQ’s at the top of the page for answers to frequently asked questions about the Prog