Shipping, Returns, Special Promotion codes & Sales tax policy - TheTot
Extra 15% off Sale Clearance with code: SUMMER15. Free standard shipping on orders over $75 within the contiguous U.S.!*
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Shipping, Returns, Special Promotion codes & Sales tax policy

Domestic Shipping (for orders shipped within the United States)

Free standard shipping on orders over $75 within the contiguous U.S.!*

Standard shipping is $9.95 for orders under $75 and free for orders over $75 to all destinations within the United States excluding Alaska and Hawaii. Free Standard Shipping will be automatically applied to your merchandise total over $75, per shipment in the contiguous U.S. Qualifying purchase amount is calculated after all applicable discounts.

Oversize and freight shipping surcharges may apply to some items due to their size and weight. The surcharge will be noted on the product page. Brands with non-standard, oversize and freight shipping include, Nursery Works, Babyletto, Ubabub, Monte, Oeuf furniture, Jenny Walker, Maison Deux, Petit Pehr Rugs, Jupiduu and Ferm Living.

Not valid on shipments to US Virgin Islands, Puerto Rico, Alaska, Hawaii, APO, FPO or PO Boxes. The Tot reserves the right to cancel any promotion at any time.

Shipping to Alaska and Hawaii is 75% of total order value.

Standard shipping packages arrive within 3-7 business days. Heavier items may take longer, with delivery timeframes listed in both the product page and your cart.

Shipments to Alaska and Hawaii also take additional time.

Unfortunately we cannot deliver to PO Boxes, APO/FPO/DPO addresses.

The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

 

Free standard shipping for My Tots members
For customers that complete their My Tots profile by adding birthday information for at least one child along with selecting their purpose for shopping on The Tot – The Tot will provide free standard shipping for all orders made in 2018. The My Tots profile can be found under My Account once signed in.

Free shipping is only available within the United States excluding Alaska, Hawaii and Puerto Rico and does not apply to heavy items that have a shipping surcharge. Products with a shipping surcharge are noted on the product page.

The Tot reserves the right to cancel any promotion at any time.

International Shipping and Returns

We’re happy to announce that we now ship internationally to over 200 countries. Please click here to visit our FAQ page for international orders.

Unfortunately we do not accept returns or exchanges on international orders shipped outside the United States, unless the merchandise is defective. All international orders are final sale. For more information on international returns, please email returns@thetot.com.

Domestic Returns and Refunds Policy (for orders shipped within the United States)

Thank you for shopping at The Tot. If you are not entirely satisfied with your purchase, we are here to help.

You have 30 days from when you received your order to have your items sent back to us.

Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 30 days will not be accepted.

Non-Returnable Items

Unfortunately, we do not accept returns on the following items:

  • Products with a manufacturer’s warranty;
  • Sale items;
  • Breast pumps and toilet training merchandise;
  • Products that have been personalized or made to your specifications;
  • Exclusive collaborations;
  • Furniture;
  • Large and heavy items as noted on the product page;

Products that are not returnable are clearly marked on the product page.

Products that do not meet these criteria will be sent back to the customer.

Return instructions:

  1. Email: returns@thetot.com stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
  2. Once your email is received and return request is approved, we will send you an email containing your UPS prepaid return label and Return ID.
  3. Please enter your Return ID on the form below, and include with your return.
  4. Please print and attach the prepaid UPS label onto your shipping box and drop off at your nearest UPS location. You may also schedule a UPS pickup.
  5. You will be charged a restocking fee of $9.95 which will be deducted from your final refund amount once return is received.

Exchanges

If you would like to exchange your product for an alternative please complete the process outlined above. We will process your refund and you can complete a new order online for the replacement products.

Refunds

We will refund the items returned less the original shipping fee charged and the restocking fee of $9.95.

Once your return is received it will be processed within 5-10 business days.  Refunds will be credited to your original payment method unless it is a gift return.

Gift Return

If you are returning an item you received as a gift, the original card holder will be refunded.

If you would like to receive credit for this return, please indicate this on the original returns email. You will receive a onetime credit for the amount of purchase (minus shipping and restocking fees). Credit is valid for 60 days.

Damaged Items

If you received a damaged or defective product, please notify us immediately for assistance using the contact details below.

Introductory Offer & Special Promotion Codes

Offer valid for online orders only unless specifically noted and valid for single use per customer. Offer cannot be combined with other offers or promotions, and may not be used toward gift cards or applied to previous purchases. Offer applies to merchandise only and cannot be applied toward shipping and handling charges, taxes and fees, and is not redeemable for cash. To redeem this offer, customer must enter code at checkout. Offer is subject to modification at any time without notice.

Brands excluded from promotion codes include: GB Pockit, Nuna, Mima, Bloom, Fiona Walker England, Bugaboo, Cybex, Bumbleride, Joolz, Monte, Clek, Parker Thatch, Three Pears and Stokke.

Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:

By email: returns@thetot.com

By phone: 1.855.934.3928

Sales Tax

Sales tax will be charged for purchases shipped to the following states: New Jersey & Texas.