Shipping, Returns, Special Promotion codes & Sales tax policy
Domestic Shipping (for orders shipped within the United States)
Free standard shipping on orders over $75 within the contiguous U.S.!*
Standard shipping is $9.95 for orders under $75 and free for orders over $75 to all destinations within the United States excluding Alaska and Hawaii. Free Standard Shipping will be automatically applied to your merchandise total over $75, per shipment in the contiguous U.S. Qualifying purchase amount is calculated after all applicable discounts.
Oversize and freight shipping surcharges may apply to some items due to their size and weight. The surcharge will be noted on the product page. Brands with non-standard, oversize and freight shipping include, Nursery Works, Babyletto, Ubabub, Monte, Oeuf furniture, Jenny Walker, Maison Deux, Petit Pehr Rugs, Plan Toys, Jupiduu and Ferm Living.
Not valid on shipments to US Virgin Islands, Puerto Rico, Alaska, Hawaii, APO, FPO or PO Boxes. The Tot reserves the right to cancel any promotion at any time.
Alaska and Hawaii: Shipping to Alaska and Hawaii is 75% of total order value. Please note some Hape items will be unable to ship to Hawaii. Babyletto, Nursery Works, Ubabub and Million Dollar Baby Classics are unable to ship to Alaska or Hawaii.
Standard shipping packages arrive within 3-7 business days. Heavier items may take longer, with delivery timeframes listed in both the product page and your cart.
Shipments to Alaska and Hawaii also take additional time.
Unfortunately we cannot deliver to PO Boxes, APO/FPO/DPO addresses.
The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
Free standard shipping for My Tots members
For customers that complete their My Tots profile by adding birthday information for at least one child along with selecting their purpose for shopping on The Tot – The Tot will provide free standard shipping for all orders made in 2018. The My Tots profile can be found under My Account once signed in.
Free shipping is only available within the United States excluding Alaska, Hawaii and Puerto Rico and does not apply to heavy items that have a shipping surcharge. Products with a shipping surcharge are noted on the product page.
The Tot reserves the right to cancel any promotion at any time.
International Shipping and Returns
Unfortunately we do not accept returns or exchanges on international orders shipped outside the United States, unless the merchandise is defective. All international orders are final sale. For more information on international returns, please email email@example.com.
Domestic Returns and Refunds Policy (for orders shipped within the United States)
Thank you for shopping at The Tot. If you are not entirely satisfied with your purchase, we are here to help.
You have 30 days from when you received your order to have your items sent back to us.
Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 30 days will not be accepted.
There are two options for returns.
- Refund: If you’d like a refund, please note that per our returns policy, a $9.95 restocking fee will be deducted from the refund amount. Once we receive the items back in our warehouse, we will issue a refund which will appear on your credit card statement within 10-12 business days.
- Store Credit: If you’d prefer a store credit, it will be emailed to you within three business days of receiving the return. The $9.95 restocking fee will be waived for store credit returns.
If you are returning an item you received as a gift, the original card holder will be refunded.
If you would like to receive credit for this return, please indicate this on the original returns email. You will receive a onetime credit for the amount of purchase. The $9.95 restocking fee will be waived for store credit returns. Credit is valid for six months.
Unfortunately, we do not accept returns on the following items:
- Products with a manufacturer’s warranty;
- Sale items;
- Breast pumps and toilet training merchandise;
- Products that have been personalized or made to your specifications;
- Exclusive collaborations;
- Large and heavy items as noted on the product page;
Products that are not returnable are clearly marked on the product page.
Products that do not meet these criteria will be sent back to the customer.
- Email: firstname.lastname@example.org stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
- Once your email is received and return request is approved, we will send you an email containing your UPS prepaid return label and Return ID.
- Please enter your Return ID on the form below, and include with your return.
- Please print and attach the prepaid UPS label onto your shipping box and drop off at your nearest UPS location. You may also schedule a UPS pickup.
- You will be charged a restocking fee of $9.95 which will be deducted from your final refund amount once return is received.
If you would like to exchange your product for an alternative please complete the process outlined above. We will process your refund and you can complete a new order online for the replacement products.
We will refund the items returned less the original shipping fee charged and the restocking fee of $9.95.
Once your return is received it will be processed within 10-12 business days. Refunds will be credited to your original payment method unless it is a gift return.
If you received a damaged or defective product, please notify us immediately for assistance using the contact details below.
Introductory Offer & Special Promotion Codes
Offer valid for online orders only unless specifically noted and valid for single use per customer. Offer cannot be combined with other offers or promotions, and may not be used toward gift cards or applied to previous purchases. Offer applies to merchandise only and cannot be applied toward shipping and handling charges, taxes and fees, and is not redeemable for cash. To redeem this offer, customer must enter code at checkout. Offer is subject to modification at any time without notice.
Brands excluded from promotion codes include: GB Pockit, Nuna, Mima, Bloom, Fiona Walker England, Bugaboo, Cybex, Bumbleride, Joolz, Lovevery, Monte, Clek, Parker Thatch, Three Pears, Stokke, Babyzen and 4moms.
GIFT CARD TERMS AND CONDITIONS
The Gift Card Number is for online or in store use and cannot be applied to international orders shipping outside the continental U.S.
The following Terms and Conditions govern your use of The Tot Gift Card.
- The Tot Gift Cards may be treated the same as cash.
- The Tot Gift Cards are not redeemable for cash, nor can they be returned for a cash refund or used to purchase additional gift cards.
- Upon redemption, any unused balance will remain on the gift card for future purchases.
- Sales tax is applicable on any merchandise purchased with a Tot Gift Card if shipping to TX, NJ, and NY.
- The Tot is not responsible for lost or stolen Tot Gift Cards.
- The Tot reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.
- The Tot is not liable for delivery of an Electronic Gift Card to an incorrect or non-existent email address, this is the sole responsibility of the purchaser.
- Promo codes and other discounts may not be used to purchase gift cards. If merchandise items are included with your order of a gift card, the coupon value will only apply to merchandise items.
- The Tot Gift Card is valid for one year from the date of purchase.
If you have any questions about our Returns and Refund Policy, please contact us:
By email: email@example.com
By phone: 1.855.934.3928
Sales tax will be charged for purchases shipped to the following states: Colorado, New Jersey, New York & Texas.