Shipping, Returns & Sales tax policy
Domestic Returns and Refunds Policy (for orders shipped within the United States)
Thank you for shopping at The Tot. If you are not entirely satisfied with your purchase, we are here to help.
Prepaid Return Service
Please visit: thetot.com/returns to initiate your return.
- You have 30 days from when you received your order to have your items sent back to us. Orders past 30 days will not be accepted.
- All products must be in their original packaging and not used or damaged to be accepted for return.
Extended Return Policy for Holiday Season 2020
- For any purchases made between November 13 – December 24 2020, we will gladly extend the return window to January 27, 2021.
Extended Return Policy for Registry Returns
We will gladly extend the return policy to 90 days from the date of your event for eligible items purchased from your Tot registry.
Return for Refund:
- Once we receive your return, we will issue a refund to the original form of payment less the original shipping fee charged.
- Due to different payment providers it may take 10-15 business days for this to appear on your statement.
Return for Credit and Gift Returns:
- Credit will be emailed to you within five business days of receiving the return.
- Credit is valid for 12 months.
- Free standard shipping will be offered on all return for credit and gift returns.
Unfortunately, we do not accept returns on the following:
- Products with a manufacturer’s warranty;
- Products that have been personalized or made to your specification
- Sale items
- Breast pumps and toilet training merchandise
- Exclusive collaborations
- Large and heavy items as noted on the product page
Products that are not returnable are clearly marked Final Sale on the product and cart page.
Products that do not meet these criteria or are returned in a non-sellable condition will be donated and no refund or credit offered.
Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.
If you receive a damaged or defective product, please email firstname.lastname@example.org. We cannot replace a damaged items after 90 days from when the item was delivered.
We currently do not offer exchanges. Please initiate a return for credit using the prepaid return service above. We will process your refund and you can complete a new order online for the replacement products using your store credit.
Packages that are refused will be charged a $9.95 return shipping fee before a refund is issued.
Unfortunately, we do not accept returns or exchanges on international orders shipped outside the United States.
If a customer requests for a personalized item to be remade a remake fee of $20 plus $9.95 return shipping will be charged. A remake of personalized items will be at The Tot’s discretion and is not guaranteed.
Domestic Shipping (for orders shipped within the United States)
Free standard shipping on orders over $75 within the contiguous U.S.!*
Standard shipping is $9.95 for orders under $75 and free for orders over $75 to all destinations within the contiguous United States (excluding Alaska & Hawaii). In order to qualify for free shipping, your subtotal must be $75 or more after discounts have been applied and will be automatically applied to your total at checkout. Qualifying purchase amount of $75 does not include shipping or taxes.
Oversize and freight shipping surcharges may apply to some items due to their size and weight regardless of the purchase amount. The surcharge will be noted on the product page. Brands with non-standard, oversize and freight shipping include, Million Dollar Baby, Nursery Works, Babyletto, Ubabub, Monte, Oeuf furniture, Jenny Walker, Maison Deux, Plan Toys, Jupiduu, Kidkii and Ferm Living.
Unfortunately we no longer ship to the US Virgin Islands, Puerto Rico, Alaska, Hawaii, APO/ FPO/ DPO addresses.
Standard shipping packages arrive within 5-7 business days. Heavier items may take longer, with delivery timeframes listed in both the product page and your cart.
The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
Once an order has been processed and a tracking number assigned, we are unable to make any further changes to the order. Please email email@example.com if you need to update your order before a tracking number is assigned.
International Shipping and Returns
Unfortunately we do not accept returns or exchanges on international orders shipped outside the United States, unless the merchandise is defective. All international orders are final sale. For more information on international returns, please email firstname.lastname@example.org.
If you have any questions about our Returns and Refund Policy, please contact us:
By email: email@example.com
By phone: 1.855.934.3928
Sales tax will be charged for purchases shipped to the following states: New Jersey, New York & Texas.