Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 200 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit www.thetot.com/choose-your-country.
What is Borderfree?
Borderfree is a global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Are all products available for international shipping?
Some items are not available for international shipping. These items are marked as “Unavailable for international shipping” on the product page.
How will I know how much my order will cost?
Just add items to your basket and click proceed to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the US to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
The order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs upon delivery.
What currencies does Borderfree support?
Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Can I use Borderfree to ship an order internationally but pay my local currency?
Yes, Borderfree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in your local currency. This also works if you’re traveling or living abroad.
What payment options does Borderfree support?
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon. However this may vary from country to country.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
When am I billed?
Your credit card will be billed by Borderfree when your international order is shipped.
How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
Are there any items that cannot ship to my country because they are restricted?
If for some reason there are any items that cannot be exported from the United States or imported into your destination country selection, Borderfree will notify you during the checkout process.
How can I track my international order?
You can track the progress of your international package(s) here.
What will my credit card statement say?
Your credit card will be billed by Borderfree and your credit card statement will read “BF*THETOT where “BF” denotes the Borderfree network.
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at firstname.lastname@example.org or 1.855.934.3928 and our customer service team will gladly assist you with any questions relating to your international order. Our customer service hours are Monday-Friday 8am – 5pm CST.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for international orders.
What is your return policy for international orders?
Unfortunately at this time we can not accept returns on international orders.