The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

We offer ROUTE insurance for all packages and strongly encourage you to add this to your cart during checkout to ensure coverage in the event something happens to your package once it leaves our facilities.

You can review all of Route’s policies here. If you have purchased Route insurance and need to report an issue, you can either follow the link that Route sent you after check out, or you can click here.