Prepaid Return Service

Please contact us here to start your return on any applicable items.

• You have 60 days from when you received your order to have your items sent back to us. Orders past 60 days will not be accepted.
• All products must be in their original packaging and not used or damaged to be accepted for return.
• Please note that some items are final sale and can’t be returned or exchanged.

Extended Holiday Returns Period

Any items purchased between November 9th, 2022 and December 24, 2022 will be eligible for our extended returns policy. Customers and gift recipients will have until January 31st, 2023 to return any items not marked final sale.

Gift Returns

If you are returning a gift and do not want the purchaser to be notified of the return, please select “Start a Gift Return”.

Non-Returnable Items

Unfortunately, we do not accept returns on the following:

• Products with a manufacturer’s warranty;
• Products that have been personalized or made to your specification
• Sale items
• Breast pumps and toilet training merchandise
• Exclusive collaborations
• Furniture
• Underwear
• Large and heavy items as noted on the product page

Products that are not returnable are clearly marked Final Sale on the product and cart page.

Products that do not meet these criteria or are returned in a non-sellable condition will be donated and no refund or credit offered.

Return for Refund:

Once we receive your return, we will issue a refund to the original form of payment less the original shipping fee charged.

Due to different payment providers it may take 10-15 business days for this to appear on your statement.

Return for Credit and Gift Returns:

Credit will be emailed to you within five business days of receiving the return and is valid for 12 months.

Free standard shipping will be offered on all return for credit and gift returns

Package Refusals

Packages that are refused will be charged a $9.95 return shipping fee before a refund is issued.

Damaged Items

If you receive a damaged or defective product, please contact us via our help form here.

We cannot replace a damaged items after 90 days from when the item was delivered.

Exchanges

We currently do not offer exchanges. Please initiate a return for credit using the prepaid return service above. We will process your refund and you can complete a new order online for the replacement products using your store credit.

Lost Packages

The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.

Personalized Items

If a customer requests for a personalized item to be remade a remake fee of $20 plus $9.95 return shipping will be charged. A remake of personalized items will be at The Tot’s discretion and is not guaranteed.

Price Adjustments

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.