We will gladly extend the return policy to 90 days from the date of your event for eligible items purchased from your Tot registry.
Prepaid Return Service
Please contact us here to start your return on any applicable items.
Extended Holiday Returns Period
Any items purchased between November 9th, 2022 and December 24, 2022 will be eligible for our extended returns policy. Customers and gift recipients will have until January 31st, 2023 to return any items not marked final sale.
Gift Returns
If you are returning a gift and do not want the purchaser to be notified of the return, please select “Start a Gift Return”.
Non-Returnable Items
Unfortunately, we do not accept returns on the following:
Products that are not returnable are clearly marked Final Sale on the product and cart page.
Products that do not meet these criteria or are returned in a non-sellable condition will be donated and no refund or credit offered.
Return for Refund:
Once we receive your return, we will issue a refund to the original form of payment less the original shipping fee charged.
Due to different payment providers it may take 10-15 business days for this to appear on your statement.
Return for Credit and Gift Returns:
Credit will be emailed to you within five business days of receiving the return and is valid for 12 months.
Free standard shipping will be offered on all return for credit and gift returns
Package Refusals
Packages that are refused will be charged a $9.95 return shipping fee before a refund is issued.
Damaged Items
If you receive a damaged or defective product, please contact us via our help form here.
We cannot replace a damaged items after 90 days from when the item was delivered.
Exchanges
We currently do not offer exchanges. Please initiate a return for credit using the prepaid return service above. We will process your refund and you can complete a new order online for the replacement products using your store credit.
Lost Packages
The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
Personalized Items
If a customer requests for a personalized item to be remade a remake fee of $20 plus $9.95 return shipping will be charged. A remake of personalized items will be at The Tot’s discretion and is not guaranteed.
Price Adjustments
Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.
If you receive a damaged or defective product, please contact us via our help form here.
We cannot replace a damaged items after 90 days from when the item was delivered.
The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
We offer ROUTE insurance for all packages and strongly encourage you to add this to your cart during checkout to ensure coverage in the event something happens to your package once it leaves our facilities.
You can review all of Route’s policies here. If you have purchased Route insurance and need to report an issue, you can either follow the link that Route sent you after check out, or you can click here.
We currently do not offer exchanges.
Please initiate a return for credit using the free prepaid return service here.
We will process your refund and you can complete a new order online for the replacement products using your store credit.
We will gladly extend the return policy to 90 days from the date of your event for eligible items purchased from your Tot registry.
If a customer requests for a personalized item to be remade a remake fee of $20 plus $9.95 return shipping will be charged. A remake of personalized items will be at The Tot’s discretion and is not guaranteed.
Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.
Unfortunately, we do not accept returns or exchanges on international orders shipped outside the United States. All international orders are final sale.
To view our FAQ’s for International Orders click here.
In an effort to provide more safety, assurance, and insurance for our customers, we have now integrated with Route Package Protection.
Route is a shipping insurance company that offers complete protection for The Tot shipments and orders.
For your protection, Route Protect is automatically added at checkout so you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise. If you do not want to purchase Route Protect, it can easily be removed from your cart by clicking on the REMOVE button.
You can review all of Route’s policies here.
To report an issue, you can either follow the link that Route sends you after check out, or you can click here.
Route’s terms and conditions are listed here.