Shipping, Returns & Sales tax policy
Shipping, Returns & Sales Tax Policy
Standard shipping is $9.95 for orders under $150 and free for orders over $150 to all destinations within the United States excluding Alaska and Hawaii.
Shipping to Alaska and Hawaii is 75% of total order value.
Package arrives within 3-7 business days.
Shipments to Alaska, Hawaii take additional time.
Unfortunately we cannot deliver to PO Boxes, APO/FPO/DPO addresses.
The Tot is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
Domestic Returns and Refunds Policy (for orders shipped within the United States)
Thank you for shopping at The Tot. If you are not entirely satisfied with your purchase, we are here to help.
You have 30 days from when you received your order to have your items sent back to us.
Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 30 days will not be accepted.
Unfortunately, we do not accept returns on the following items:
- Products with a manufacturer’s warranty;
- Sale items;
- Breast pumps and toilet training merchandise;
- Products that have been personalized or made to your specifications
Products that do not meet these criteria will be sent back to the customer.
- Email: email@example.com stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
- Once your email is received and return request is approved, we will send you an email containing your UPS prepaid return label and Return ID.
- Please enter your Return ID on the form below, and include with your return.
- Please print and attach the prepaid UPS label onto your shipping box and drop off at your nearest UPS location. You may also schedule a UPS pickup.
- You will be charged a restocking fee of $9.95 which will be deducted from your final refund amount once return is received.
If you would like to exchange your product for an alternative please complete the process outlined above. We will process your refund and you can complete a new order online for the replacement products.
We will refund the items returned less the original shipping fee charged and the restocking fee of $9.95.
Once your return is received it will be processed within 5-10 business days. Refunds will be credited to your original payment method unless it is a gift return.
If you are returning an item you received as a gift, the original card holder will be refunded.
If you would like to receive credit for this return, please indicate this on the original returns email. You will receive a onetime credit for the amount of purchase (minus shipping and restocking fees). Credit is valid for 60 days.
If you received a damaged or defective product, please notify us immediately for assistance using the contact details below.
International Shipping and Returns
Unfortunately, we do not offer international shipping at this time. If there is a particular item you would like delivered internationally, please email us at: firstname.lastname@example.org with details about the order you would like to place.
Unfortunately we do not accept returns or exchanges on international orders shipped outside the United States, unless the merchandise is defective. For more information on international returns, please email email@example.com.
If you have any questions about our Returns and Refund Policy, please contact us:
By email: firstname.lastname@example.org
By phone: 1.855.934.3928
Sales tax will be charged for purchases shipped to the following states: New Jersey & Texas.